Public Folder HelpDesk 11.3

Free Trial
23.14 MB

Publisher Description

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all products, unlimited number of users. Outlook 2003-2010, also Office 365.

Program Details


Publisher Business Solutions
Released Date 2011-07-22
Languages English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish


Category Business
Subcategory Helpdesk & Remote PC

System requirements

Operating systems windows

Download information

File size 23.14 MB
Total downloads 187


License model Free Trial
Price $2200.00

Version History

» version 11.3   -   posted on 2011-07-22
Compatible with Office 365 + other enhancements

» version 9.2.5   -   posted on 2007-01-10
1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Open webform for support questions via webform. 6. Purchase and registration within product

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Release Date: 2011-07-22
Publisher: Business Solutions
Operating System: windows